https://doi.org/10.1140/epjds/s13688-025-00576-4
Research
Uncovering organisational pride and psychological safety from glassdoor reviews
1
Nokia Bell Labs, Cambridge, UK
2
University of Oxford, Oxford, UK
3
Politecnico di Torino, Turin, UK
4
University College London, London, UK
5
Cyens Centre of Excellence, Nicosia, Cyprus
a
sanja.scepanovic@nokia-bell-labs.com
Received:
1
June
2024
Accepted:
17
July
2025
Published online:
5
August
2025
Understanding employee experiences and attitudes is crucial for promoting a positive work environment, and enhancing engagement, satisfaction, productivity, and innovation. Organisational culture, represented by constructs like organisational pride (OP) and psychological safety (PS), captures these experiences. OP reflects employees’ emotional attachment and dedication to an organisation, while PS embodies the collective perception of safety for risk-taking and open communication. Together, these constructs offer a rich perspective, providing a top-to-bottom view of employee experiences and attitudes. To evaluate OP and PS, we developed a deep-learning framework utilising language embeddings and applied it on 430,000 employee reviews spanning 2008 to 2020, encompassing 318 major U.S. companies. Our analysis revealed significant sector-specific variations in these constructs, highlighting the unique strengths and challenges within each sector. We found that OP, which applies to the company as a whole, is high in utility and energy sectors but low in consumer and communications, while PS, which reflects the team level, is high in IT and low in communications and healthcare. Our automatic rationalisation of these organisational constructs paves the way towards the development of automated psychometric assessments at the workplace.
Key words: Organisational pride / Psychological safety / Workplace / Deep learning / Automatic psychometric assessment / Companies
© The Author(s) 2025
Open Access This article is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, which permits any non-commercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if you modified the licensed material. You do not have permission under this licence to share adapted material derived from this article or parts of it. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by-nc-nd/4.0/.
